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NB: Det er ikke mulig å returnere denne varen.
Deliveries in Norway
Free shipping on all orders over 499,-.
Orders placed before 12.00 (CEST) will be shipped the same day.
All packages being delivered domestically in Norway will be shipped using Postnord. All packages must be picked up at a local Postnord pickup point.
Orders placed before 12.00 (CEST) will be shipped the same day.
Delivery time: 1-2 working days in central areas of southern and central Norway. In less central areas, such as islands, upper inland areas and northern Norway, the delivery time is 1-5 working days.
When your order has been shipped we will provide you with a tracking number.
Deliveries outside of Norway
Free shipping on all orders over $150.
Orders placed before 12.00 (CEST) will be shipped the same day.
All packages outside of Norway will be shipped using DHL.
When your order has been shipped we will provide you with a tracking number.
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at post@urbanraw.no or click here to get a return label. Return label can only be created through this link for orders delivered in Norway, please email us if you want to make a return for orders delivered outside of Norway.
You can always contact us for any return question at post@urbanraw.no.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on outlet items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at post@urbanraw.no.